product-as-a-service

The ultimate hotel app

 

 

  • TRANSFORM YOUR GUEST ENGAGEMENT

  • BOOST YOUR SALES WITH NEW ENGAGING WAYS TO OFFER YOUR SERVICES

  • BOOST LOYALTY WITH EASY ACCESS TO YOUR REWARDS AND DEALS

  • MANAGE YOUR OWN BOOKING EXPERIENCE

  • PAY ONLY A FRICTION OF THE DEVELOPMENT AND MAINTENANCE COSTS WITH A SUBSCRIPTION MODEL

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Hotel services that business travelers would like to use if made available via mobile apps

(% of respondents)

 
 

Guest engagement is transforming, and your hotel needs to adapt

Surging time spent on mobile devices and increasing expectations by the guests for digital interactions suggest that the hotels that engage with their guests on their mobile apps can make significant improvements in their guest experience and satisfaction.

With a brand new way to engage with your guests on mobile devices, you can offer much more. Hence, you need a mobile app that your guests will actually like to, and even love to use.

 

 
 

Check-in/out on mobile

Save your guests time by offering express check-in and check-out on your mobile app and increase your guest satisfaction.

Mark Vondrasek, Starwood's global head of loyalty program and digital initiatives: "Guests want mobile check-in/out because it makes their lives simpler. The ability to go right to your room, gives them back time."

 
With mobile check-in/out, you will never have this view at your hotel.

With mobile check-in/out, you will never have this view at your hotel.

 
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Keyless experience

Let your guests enjoy using a mobile key or in other words a keyless experience so that they don't have to carry and take care of a tangible key anymore.

Hotel chains that started implementing mobile keys:

  • Starwood Hotels

  • Marriott

  • InterContinental Hotels

  • Hilton

Starwood's CEO Frits van Paasschen: "Digital keys will become the new standard for how people will want to enter a room."

 

 
 

A new way to offer room and hotel services

Guests can enjoy a brand new in-app experience to:

  • Order food & drinks

  • Request cleaning services

  • Request luggage assistance

  • Request wake up calls

  • Contact reception / concierge

  • See all the details of hotel facilities

  • See special hotel deals, either for an extension, an upgrade, or for the restaurants or the SPA

  • See the floor plan

  • Rate & review their stay

When integrated with the hotel’s booking system, guest requests can be managed with forms, making it possible for hotel staff to get requests automatically and have charges applied directly to the guest account.

 
 
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Boost loyalty with rewards and deals

Let your guests reach your rewards easily and enable them to;

  • Follow up their rewards status on a simple dashboard

  • Use points when booking

  • See the details of their previous stays on the app

  • Get notified for special campaigns with reward points

Many people opt for travel booking apps because of deals, however, your hotel can get a slice of the action by offering exclusive deals to your members within your app, sending out push notifications and then making it easier for them to benefit booking rooms or services directly from your own booking system.

 

 

AND MANY MORE FEATURES TO OFFER YOUR SERVICES IN MUCH MORE ENGAGING WAYS,

IN AN AFFORDABLE WAY


Interested?